Purchase conditions


These Legal Contracting Conditions regulate the use of the online store of the website: www. nefco.es, for which Pau Nef Martínez is legally responsible, is a business unit belonging to Pau Nef Martínez, provided with NIF 77795031S. Any communication can be made by email: infonefco@gmail.com 

We kindly ask you to read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order. 

2) APPLICABLE REGULATIONS

Nef & Co is dedicated to the distance sale, preferably online, of clothing to wear, reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any moment. Nef & Co makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of Nef & Co, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, Nef & Co will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part. 

The contents of the website: www.nefco.es could, on occasions, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part. 

3) ACTIVITY, CONTENTS AND WEBSITE INFORMATION

Nef & Co designs all models and guarantees that the garment design is available throughout the season, manufacturing 4 exact units in each design, then the combination of patterns and colors will vary, always giving the exclusivity that all garments are exactly the same only will be manufactured 4 times. Nef & Co guarantees that the client will be able to have this information whenever they request it. From Nef & Co we offer the possibility for the client to request changes in the garments, such as the details, the length of the garment, modification of the neck shape. etc. Always having the advice of our image department. If there is an error in the measures provided by the client, it will be verified in the same file. Notifying the customer of said error, Nef & Co, will make the necessary arrangements at no cost except the collection and shipment of the garment since the error corresponds to the customer. If otherwise the error was Nef & Co, the collection and delivery will be assumed by the company, the arrangement always being free for the customer. Nef & Co communicates that all garments have a range of measurements for their elaboration, depending on the model chosen. 

4) PURCHASE PROCESS 

1. Select the products you want to purchase on our website in the product description you will have all the necessary information. 

2º.- Once you have selected the product (s) you want to buy, you must fill in the contact form that you will find on the product file. 

3º.- Once we verify the order, we will contact you to manage the purchase. 

4th.- You can also place your order by email by contacting us at the following email: infonefco@gmail.com, or by WhatsApp Business.


5) PAYMENT METHOD

 Stripe, Credit or debit card: 

Payment by credit or debit card is currently accepted are, Visa, Mastercard and Maestro, in addition to those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, contact us and we will assist you to clarify any questions 

Paypal: 

You can make the payment with your PayPal account. Through this payment method, Nef & Co never collects or manipulates any bank data. All data is processed directly by Paypal, so that Nef & Co can always offer the highest transparency, security and confidentiality in the transaction. 

Wire transfer: 

Nef & Co offers you the possibility of making the payment of the order by means of a transfer in our bank account: ING Bank - IBAN: ES00 It is important that, when making the transfer, you indicate your name and surname as a concept. If you want to speed up the process, you can send us an email with the receipt to infonefco@gmail.com

Wizum: 

Make the payment, indicating the name and reference of the product to the telephone number of Nef & Co +34660908931. A safe and comfortable way.

6) DELIVERIES AND SHIPPING FORM

Nef & Co sends the orders to its clients through different express transport companies of recognized national and international prestige. The delivery date to the customer's home depends on the availability of the chosen product and the shipping area. Before confirming their order, the customer will be informed about shipping costs and transport times, both indicative, that apply to their specific order. However, both may vary depending on the specific circumstances of each order. The price of the postage depends on the urgency of the same, and or the final destination; the estimated time of receipt is 24 hours. For orders outside the Peninsula or abroad, do not forget to consult us about the rates. 

Do not forget that shipping times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise. 

7) TAXES, FEES AND FEES 

www.nefco.es is not responsible for additional expenses or returns as a result of special taxes at destination, customs or similar. 

The prices of the products displayed on the website www.nefco.es include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply. Purchases that have to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT

8) PRICE POLICY 

The prices are expressed in Euros (€), and are valid except for typographical errors. In the event that a manifest error occurs in the setting of the price that appears on the product sheet, the price established for said product in the informative email that we will provide you when we detect the error will prevail. 

9) RETURNS 

At Nef & Co we want the satisfaction of your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal: 

A. The product is wrong, has a defect or has been damaged during transport: We pay great attention that all our items and shipments are in perfect condition. Yes, even so, you will receive a wrong or defective item, contact us immediately through infonefco@gmail.com. Before opening the product, check that the packaging matches the one requested: color, size, finish, etc. In the event of any anomaly, also make an immediate claim, before opening the seal or its packaging. When the product has been damaged during transport, it is essential that you notify us the same day you receive the merchandise and that you note the incident on the carrier's delivery note. Products must be returned in such a way that they are protected, including them inside a protective box or bag. Nef & Co offers the buyer a transport company for the removal of the merchandise, completely free of charge. 

B. Withdrawal: We do not want you to keep anything you do not like, so you can return an item if it does not meet your expectations. Therefore, in accordance with the provisions of the Consumer Law, you have the Right of Withdrawal, by virtue of which you can return the product. The exercise of this right of withdrawal will have to be carried out within a maximum period of 14 calendar days from its receipt. You must notify us, through the email infonefco@gmail.com, of your decision to withdraw from the purchase made (you can use the model withdrawal form that you will find below, if you wish). In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, Nef & Co reserves the right to pay a lower amount for the return, a circumstance that will be notified to you. The refund of the purchase amount will be made once the status of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, within a maximum of 14 calendar days from the reliable receipt of the withdrawal request, as long as it is Nef & Co who manages the collection of the item. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to run from the time Nef & Co has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the herself. The return costs derived from the exercise of the right of withdrawal, will be paid by the buyer. Returns of suits or custom made or personalized items will not be accepted. 

For any incident related to the return of items from our store, you can contact our Customer Service Department via email: infonefco@gmail.com 

10) GUARANTEES 

All our products are guaranteed nationally, against manufacturing defects. The warranty does not include damage caused by misuse or habitual wear and tear. In the event of a defective product, we may proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. We will respond to the lack of conformity that is manifested since the delivery. The consumer and user must inform us of the lack of conformity within 15 days. Unless proven otherwise, it will be understood that the products are in accordance with the contract provided that they meet all the requirements expressed below: a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form sample or model. b) Are suitable for the uses to which products of the same type are ordinarily intended. c) Present the usual quality and performance of a product of the same type that the consumer and user can justifiably expect, taking into account the nature of the product. 

11) CUSTOMER OBLIGATIONS 

Nef & Co's client undertakes at all times to provide accurate information about the data requested in the user registration or order forms, and to keep them updated at all times. 

The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by Nef & Co. 

Likewise, you undertake to keep your personal access codes to our website confidential and with the utmost diligence. 

The client undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery hours (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m. 00 to 18:00). In case of breach by the client of this obligation, Nef & Co will not have any responsibility for the delay or impossibility of delivery of the order requested by the client. 

12) RESOLUTION OF DISPUTES 

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https: //cec.consumo.gob.es/CEC/web/noticias/litigios_linea.htm 

13) APPLICABLE LEGISLATION

The purchases made with Nef & Co are subject to Spanish legislation and jurisdiction. 

If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, which you must fill out and send us to the email address infonefco@gmail.com and to the attention of the Returns Department.

I hereby inform you that I am withdrawing from my sales contract for the following product or product list:  

MODEL WITHDRAWAL FORM: